Questions and Answers

How do I sign up to the photo shoot?

Sign up to the photo shoot online before the photo shoot with your personal code in your photo form you have got from the school. There are instructions to sign up in the photo form.

Why do I have to sign up to the photo shoot and give my contact information?

We need your e-mail and phone number because we will send the codes and instructions for ordering photos by e-mail and text message after the photo shooting. After this you can order photos from our web shop. Photos will be mailed straight to home. We also need, according to the Consumer Ombudsman’s instructions, your consent to take the photos.

How many friends can I bring to the friend photo?

You can take four friends with you to the friend photo

When and how do I see my photos in the web shop and how do I place my order?

We will send codes and instructions for ordering pictures by e-mail and text message about 1 week after the photo shootings. In the web shop you can order the pictures, the picture packages or the gift items that you want.

I have not received a link to my email as others have received?

Make sure the email was not accidentally spammed. We will also send the same code by SMS to the phone number you have given.

I have ordered my photos from web shop, when I´ll get the photos?

The delivery time is approx. 10 days after ordering.

I did not subscribe images online, but automatically received a picture pack, Can I still return photos?

You are still able to return the photos. You will find the instructions from the invoice. In this case, you only pay for the pictures you keep.

If you didn´t find the answer from these, we are happy to help you on phone 09 455 0140 or email info@koulukuvaus.fi